The offer and sale of products on our website shop.donna-piu.it are governed by these General Conditions of Sale. The products purchased on shop.donna-piu.it are sold directly by Effepi Snc, Piazza Via Momolo Bonfanti Palazzi, 5, 23807, Merate, LC, Italy, Fiscal Code 02196370130, VAT no. 02196370130. You can ask any information to shop.donna-piu.it writing an e-mail to info@donna-piu.it

Our commercial policy

1.1 The Vendor offers products for sale on shop.donna-piu.it and performs its e-commerce activity exclusively towards its end users, who are "consumers".

1.2 "Consumer" shall mean any natural person who is acting on shop.donna-piu.it for purposes which are outside his or her trade, business or professional activity. If you are not a "consumer", please refrain from concluding commercial transactions through shop.donna-piu.it.

1.3 In consideration of its commercial policy, the Seller reserves the right not to process orders coming from persons other than "consumers" or, in any case, orders that do not comply with its commercial policy. The Seller also reserves the right to cancel and cancel an order at its own discretion.

1.4 These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders of products on shop.donna-piu.it between the users of shop.donna-piu.it and the Seller.

1.5 The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on shop.donna-piu.it through links, banners or other hypertext links. Before sending orders and purchasing products and services from third parties, we recommend that you verify the third party's terms and conditions, since the Vendor shall not be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of shop.donna-piu.it and third parties.

1.6 Discounts and promotions are not cumulative.

How to conclude the contract with shop.donna-piu.it

2.1 In order to enter into a contract for the purchase of one or more products on shop.donna-piu.it, you must fill out the electronic order form and send it electronically to the Vendor, following the relevant instructions.

2.2 The order form contains a reference to the General Terms and Conditions of Sale, and a summary of the information on the main characteristics of each product ordered and the relevant price (including all applicable taxes or duties), the means of payment that you may use to purchase each product and the delivery methods of the purchased products, the shipping and delivery costs, a reference to the conditions for exercising your right to withdraw and the methods and time required to return the purchased products.

2.3 The contract is concluded when the Seller receives your order form electronically, after checking that the data relating to your order is correct.

2.4 Before proceeding with the purchase of the products, by transmitting the order form, you will be asked to carefully read the General Terms and Conditions of Sale and the Information on the right of withdrawal, to print a copy using the print command and to save or reproduce a copy for your personal use.

2.5 The order form will be stored in our database for the period of time required to process your order and in any case within the terms of the law. You will be able to access your order form by consulting the orders section in the Customer Service Area.

2.6 Before submitting your order form, you will also be asked to identify and correct any data entry errors.

2.7 The language available to conclude the contract with the Seller is Italian.

2.8 Upon conclusion of the contract, shop.donna-piu.it shall take care of your purchase order.

2.9 The Vendor may not process your purchase orders if they do not provide sufficient guarantees of solvency or if they are incomplete or incorrect or if the products are not available.

In such cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof.

Should the products displayed on shop.donna-piu.it no longer be available at the time of your last access to the web site or at the time the order form is sent, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor receives your order. If the order form is sent and the price is paid, the Seller shall refund the amount you have already paid.

2.10 By submitting the order form electronically, you unconditionally accept and undertake to observe these General Terms and Conditions of Sale in your relations with the Seller. If you do not agree with any of the terms set forth in the General Conditions of Sale, please do not submit your order form for the purchase of products on shop.donna-piu.it.

2.11 By submitting an order form, you confirm that you understand and accept the General Terms and Conditions of Sale and further information contained in shop.donna-piu.it.

2.12 Upon conclusion of the contract, the Vendor shall send you, by e-mail, a receipt for the purchase order, containing a summary of the information already contained in the order form (information on the essential characteristics of the product and a detailed indication of the price, means of payment and delivery costs).

Guarantees and indication of product prices

3.1 On shop.donna-piu.it only luxury brand-name products of the highest quality are offered for sale. These products are purchased directly by the Seller from fashion houses, manufacturers and retailers carefully selected for their strict quality controls.

3.2 The Seller does not sell second-hand products, irregular products or products of lower quality than the corresponding standards offered on the market.

3.3 The essential characteristics of the products are presented on shop.donna-piu.it within each product sheet. The images and colours of the products offered for sale on shop.donna-piu.it may differ from the real ones due to the Internet browser and monitor used.

3.4 The prices of the products may be subject to updates. Please check the final sale price before submitting the relevant order form.

Payments

4.1 For payment of the price of the products and the related shipping and delivery costs, you may follow one of the methods indicated in the order form.

4.2 In case of payment by credit card, the financial information (for example, the number of the credit/debit card or the date of its expiry) will be forwarded, via encrypted protocol, by those who provide the relevant remote electronic payment services, without third parties being able to access it in any way. Moreover, this information shall never be used by the Vendor except for performing the procedure relevant to your purchase and issuing relevant refunds in the event of product returns, following the exercise of your right of withdrawal, or in the event that it is necessary to prevent or report fraud on shop.donna-piu.it to the police. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, shall be charged to your current account at the time of the shipment of the purchased products.

4.3 The available payment methods are: (to be defined)

Credit Cards - via Shopify Payments
Paypal
Cash on delivery with an additional charge of EUR 8.00 only for orders up to EUR 500.
Bank transfer
Coordinates:

Effepi Snc
IBAN: IT91A0521651530000000030194
BIC/SWIFT: BPCVIT2S

Value vouchers

5.1 Value vouchers are personalised codes, called "PROMOTION CODE", which allow you to benefit from a discount on purchases made on shop.donna-piu.it.

5.2 The PROMOTION CODE box is displayed on the first page of the shopping cart: once you have placed the items in the cart, enter your code in the shop.donna-piu.it box and click APPLY.

5.3 Limitations to the use of the value voucher:

The value voucher can only be used once;

The value voucher cannot be converted into cash in any way;

Several value vouchers cannot be used in the same order;

The value voucher shall apply to only one item per order;

Value vouchers shall only be applied to articles whose sales value exceeds the value of the voucher by at least 1 euro.

Shipping and delivery of products

6.1 To learn about the specific methods of shipment and delivery of products, go to the Shipping and Returns section. Please pay attention to what is reported in this section because the information contained therein is an integral and substantial part of these General Terms and Conditions of Sale and, therefore, shall be deemed to be fully known and accepted by you at the time of transmission of the order form.

Customer Care

7.1 You may request any information you may need through our support services: contact Customer Service at info@donna-piu.it.

Returns and Size Changes

8.1 With regard to returns and size changes, please refer to the Shipping and Returns page.

Right of withdrawal

9.1 In accordance with the provisions of Legislative Decree no. 206 of 6 September 2005 (and subsequent amendments and additions), the Customer may reject the purchased items and obtain a refund of the price already paid in advance.

Any alteration to the integrity of the original product, including the outer packaging, labels, boxes and hygienic seals, shall result in the forfeiture of the right to withdraw.

Modalities of withdrawal

For this purpose the Client must contact Effepi Snc within 14 days of receiving the order, sending an e-mail to info@donna-piu.it containing the following information

  1. the express wish to withdraw in whole or in part from the purchase
  2. the order number proving the purchase of the items in respect of which you intend to exercise the right of withdrawal
  3. the codes of the articles for which you wish to exercise the right of withdrawal


Following receipt of the communication, the seller Effepi Snc will agree with the customer on how to return the articles.

The costs for returning the goods are borne by the Client. The goods must be received by Effepi Snc strictly within 14 days from the date of communication of the intention to withdraw. The consumer may take advantage of the fee-paying service for returns proposed by Effepi Snc, at the costs indicated under "Return expenses" on the shipping and returns page.

The re-credit, including shipping costs, will be made by Effepi Snc within 14 days of receipt of the goods, after checking the integrity of the returned articles.

Privacy

10.1 The data will be processed according to the methods indicated on the privacy policy page.

Modification and updating

11.1 The General Terms and Conditions of Sale shall be amended from time to time also in consideration of possible regulatory changes. The new General Terms and Conditions of Sale shall be effective as of the date of publication on shop.donna-piu.it.